Appointments & Home Visits
Doctors Surgery Appointments
- Monday to Friday8.30am to 6.30pm
We offer a range of appointments with times ranging between 8.30am and 5.50pm. Please note, there is also a Doctor on call until 6.30pm Every evening.
Nurse/Healthcare Assistant Appointments
There are Nurse/Healthcare appointments available every day.
How to Book an Appointment
You can book an appointment with the GP of your choice up to 4 weeks in advance. We call these “Pre-book” appointments.
Half of the appointments for each day are kept for “On the day appointments”. You can obtain one of these appointments by calling the surgery on 01633 277442 and pressing option 1 at 8.00 am on a Monday to Friday. Your call will go into a queue and will be answered as soon as possible by one of our receptionist who will endeavour to book you an appointment for that day. Please note, our Receptionists have been trained to ask you details in order to direct you to the most appropriate clinician. Alternatively, you can present to the surgery for 8.00 am. When doing this, please bear in mind that it is not open surgery and you will be given an appointment time which could be as late as 12.50 pm. Patients that need a non-urgent appointment with the GP will be offered the next available “pre-book” appointment.
If when you ring the Surgery all the appointments for that day have been taken and you urgently need to see a Doctor, your details will be taken and your name put down for our “Triage Surgery”. This is a list of patients that the on call doctor will prioritise himself and telephone to discuss the problem. If the problem cannot be resolved over the phone the Doctor will give you a time to attend the surgery to be seen. These appointments are NOT available for non urgent problems such as sick notes, medication reviews or medical reports. We have also introduced a “Fast Track Triage” clinic which will be used for appointments of a more urgent nature.
Cancel Appointments by SMS Text Message
We now have the facility to accept cancellation of appointments by SMS text message from your mobile phone. Simply text your name, and the date of your appointment to 07818 887438 if you want to cancel an appointment.
Please be aware, this number can only accept cancellations and any messages with information other than cancellations, or telephone calls will not be answered under any circumstances.
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Home visits can be arranged for patients who are too ill to attend the Surgery. Please use the service thoughtfully, and ring as early as possible to request a visit. Our Receptionists will ask for further information to enable the Doctor to determine the priority and nature of the visit.
Aneurin Bevan Community Health Council are the Health Service watchdogs for Newport, Monmouth and Gwent.